Delivery Policy


There is a delivery fee of $5 for regular orders, which will be calculated at checkout.

Delivery will be handled by third-party courier services. You should receive your order in 1-2 days once the courier has picked up the items for delivery.

Please ensure that your shipping address is accurate. Any amendments to the shipping address will not be possible if the product has already been processed for delivery. An additional delivery fee will be charged if rebooking is required due to a change in timeslot or address.

Kindly note that we are unable to deliver to restricted areas such as army camps, offshore islands, and other postal codes as determined by the courier services.


Self-collection is available as an option and the address will be stated on the checkout page. You will receive a notification once the product is available for collection.

Please ensure that you check your items at the point of collection. The product is considered accepted in its current condition once you have taken possession of the item and have not reported any issues or complaints immediately upon inspection. It is the responsibility of the customer to thoroughly inspect the product at the time of pick-up and bring to our attention any defects, damages, or discrepancies. Failure to do so within a reasonable timeframe will be construed as acceptance of the product in its present state, and any subsequent claims for returns may not be entertained. We strongly encourage customers to carefully examine the product upon receipt to ensure complete satisfaction.


We strive to prepare each item for delivery with adequate protection but we cannot control what happens after sending out the items. We shall not accept any liability arising from mailing/mishandling/etc. unless proved to be caused directly by melly singapore.

All products undergo quality checks before they are prepared for delivery or collection. We do our best to package each item to ensure they reach you safely in the condition that we are proud of.